Politique d'expédition

SHIPPING POLICY

FREE SHIPPING ON ORDERS MORE THAN $35 CAD *

Free shipping is applied on orders of $35 CAD and more, after all discounts and promotions and before taxes.


Free shipping excludes remote areas.


Remote areas: the following postal codes are not eligible for free shipping. Please note that this list may change without prior notice.


A0L P0T T0P X0B

A0N P0V V0J X0C

A0M R0B V0N X0E

A0K R0C V0P X0G

A0P S0A V0R Y0A

G0G S0L V0T Y0B

J0M S0J V0V X1A

P0L T0H X0A A2H

A0H A0J A1V A0G


* This offer is valid for deliveries within Canada only. 


SHIPPING INFORMATION

Our orders are normally shipped the next business day when you order before 5:00 pm EST, Monday through Friday. Orders placed after 5:00 pm EST on Friday,  weekends or holidays, will be shipped the following business day.

Important Notice for Express Shipping: If you place your order before 1:00PM EST, it will be sent out on the same day (except weekends and holidays).

 

Orders are shipped through Canada Post, UPS or Purolator across Canada.


As soon as your order is shipped out, you will receive a notification email with a tracking number that will allow you to follow your package in real time.


BACK ORDERED ITEMS

In the case that you do order a product that is back ordered, our Customer Service Team will contact you and offer to replace your product with another, or remove the product from your order and receive full credit for that particular product.


DELIVERY INFORMATION

If you have specific delivery instructions, please let us know. You can contact us by email at support@elanbio.com or call us at 1 888 505-7028 from Monday to Friday, from 9 am to 5 pm EST.